Complaints regarding teaching and supervision

Students who are dissatisfied with the teaching in a given course or with the supervision received in connection with a project must contact the lecturer/supervisor concerned immediately to find a solution to the problem. If this does not solve the problem, the following rules for complaints regarding teaching/supervision have been established:

  • Complaints must be justified in writing and submitted to the board of studies at the department offering the course within two weeks of the announcement of the student’s grade. For oral exams no later than two weeks after the oral exam. A list of study board chairmen at the individual departments can be found on DTU Inside under ‘Study board chairmen’.
  • The department board of studies informs the head of department about the complaint if the complaint concerns issues relating to personnel, and makes sure that the lecturer/supervisor gets the opportunity to comment on the complaint.
  • As soon as possible after the consultation of the lecturer/supervisor, the department board of studies forwards the decision to the student, and a copy is provided for the head of department.
  • If the student’s complaint is upheld, the head of department, based on the decision of the department board of studies, will decide on any measures that need to be taken with regard to the lecturer/supervisor.
  • The decision must contain the grounds for rejection and a procedure for complaints, in case the student’s complaint is not upheld, see below.
  • If the student does not accept the decision of the department board of studies, the student can file a complaint to the dean of the programme in question no later than two weeks after the student has received the decision. The complaint must be justified in writing and submitted via student email to the Office for Study Programmes and Student Affairs to studenterklager@dtu.dk. The complaint must be accompanied by the documents included in the original complaint to the department board of studies.
  • The decision of the dean is final unless any procedural errors have been made. If the student believes that there are procedural errors in the dean’s decision, the student in question can appeal to the Danish Agency for Science and Higher Education. The appeal must be filed within two weeks of announcement of the dean’s decision. It must be justified in writing and submitted to the Office for Study Programmes and Student Affairs (studenterklager@dtu.dk) who forwards the appeal to the Agency.
https://studieinformation.dtu.dk/english/rules/education/complaints-regarding-teaching-and-supervision
22 NOVEMBER 2019