Exam complaints

If a student wishes to complain about how the exam has progressed or the assessement itself, there is an opportunity to file an exam complaint.
Complaints can be submitted regarding:

  1. Legal issues (e.g. non-compliance with rules and legislation)
  2. The basis for examination (questions, assignments etc.)
  3. The exam process (e.g. during on oral exam or technical problems during a written exam)
  4. The assessment (grade and opinions)

The complaint must be in writing and reasoned. As the Office for Study Programmes and Student Affairs makes a decision on the basis of the complaint, the assessor's opinion and any supplementary comments of the student, the student should, in the reason for the complaint, compare his/her exam performance with the course's learning objectives, elborate the course of the exam or the like. Dissatisfaction with the grade without further justification is not sufficient to meet the requirement for a reasoned complaint. Complaints without sufficient justification will be sent back to the student requesting a detailed justification. If the student does not elaborate further on his/her complaint, the comlaint will be dismissed administratively without being processed.

Complaints must include the student’s name, address, student ID number, and course number of the relevant course/project title.

The complaint must be submitted using the student email (sxxxxxx@student.dtu.dk) to the Office for Study Programmes and Student Affairs via email to studenterklager@dtu.dk

Deadline for complaints
Exam complaints must be submitted within two weeks of the announcement of the grade on DTU Inside. For oral examinations, the deadline is two weeks after the examination is held.

If possible, students are encouraged to discuss their exam paper/performance with the course coordinator/examiner before submitting an exam complaint. However, the student should be aware that contact with the teacher has no suspensory effect, ie. that it does not extend the two week deadline for submission of complaints, which continue to apply.

A complaint regarding a part-exam/part-grade may only be submitted after the student has been notified of the final grade/assessment of the course.

Assesment of the complaint
The Office for Study Programmes and Student Affairs forwards the complaint to the examiner and, if relevant, the co-examiner, who submit an academic statement on the assessment and all of the student’s objections.The assessors’ statement is then forwarded to the student, who has two weeks to comment on the statement.

A decision on the matter is made by the Office for Study Programmes and Student Affairs on the basis of the assessors’ statement and the student’s comments if any.

Does an exam complaint not deal with academic issues, but only legal issues, technical problems etc. regarding the conduct of a written exam, the case will often be handled without consulting the assessors.

The decision
The decision on the matter may be one of the following: 

  1. The complaint is upheld, and the student isoffered  a reassessment (new assessment) by new assessors – however, this type of ruling is not possible  in connection with oral exams
  2. The complaint is upheld, and the student is offered a re-exam (new exam) assessed with new assessors 
  3. The student’s complaint is not upheld.

A decision from the Office for Study Programmes and Student Affairs can never have the outcome of raising or lowering the student's grade. 

If the Office for Study Programmes and Student Affairs, in connection with the processing of an exam complaint, discovers that there have been errors and omissions in an exam, the decision of the complaint will primarily be to correct the error. This may be carried out by the original assessors.

If the student is offered a reassessment or re-exam, the student has two weeks to accept the offer. Acceptance of the offer is binding on the student and the new assessment will replace the student's original assessment. The student must be aware that a re-exam and a reassessment may result in a lower grade. It is not possible to complain about the assessment of a re-exam or a reassessment unless the complaint concerns legal issues.

Appeal or complaining about legal issues
If the student does not accept the decision of his/her exam complaint, academic questions in the decision can be appealed to an appeal board. The appeal must be filed within two weeks of announcement of the decision. It must be justified in writing and submitted to studenterklager@dtu.dk using the student email address. The decision is made by a board of appeals of 4 members appointed specifically to make a decision on the matter, comprising two external examiners, a lecturer, and a student within the relevant subject area. The decision of the board of appeals may be:

  1. The student is offered a reassessment by new assessors (however, not in connection with oral exams).
  2. The student is offered a re-exam with new assessors.
  3. The student’s appeal is not upheld.
  4. If the Office for Study Programmes and Student Affairs discovers a fault in the exam, the decision will mainly focus n correcting this. In this case, an assessment of the exam can be carried out by the original assessors.

The board of appeals is in no position to lower or higher the student’s grade. The decision of the board of appeals cannot be further appealed with respect to academic issues.

Complaints about legal issues can be submitted to DTU. Legal issues are about compliance with applicable law when dealing with the case, including whether the educational rules that apply to the study programme are complied with and whether other legislation and the general principles of administrative law are complied with. The complaint must be submitted via studenterklager@dtu.dk. The complaint, which must be in writing and reaoned, must be filed within two weeks of the decision being notified to the student.

https://studieinformation.dtu.dk/english/rules/exam/exam-complaints
25 NOVEMBER 2020